PepsiCo, Inc. — Belagavi
As part of PepsiCo's initiative of digitalization and standardization of the FP&A solution, the MOSAIC program plays a key role in integrating "vertical" planning for Business Units (BUs) or markets, and "horizontal" planning for functions across markets. Your role in the Sustain Team for MOSAIC Solution involves ensuring high-quality break fixes, maintaining stability for live Mosaic markets, and minimizing downtimes of Prod and non-Prod environments to achieve zero minimum critical incidents from Production. Your responsibilities include working closely with Business Support, various business teams, and application support teams to design and develop incident break fixes and maintain the solution. You will need a strong technical background in solutions like TM1, Alteryx, and Data Lake that are part of the Mosaic architecture. Key Responsibilities: - Handle incidents for the Mosaic solution and aim for resolution within SLA - Act as a subject matter expert for incident resolution and maintain continuous communication on incident status - Monitor the team's ticket queue, self-assign or work on tickets, and escalate as necessary - Manage the Change Management process for break fixes implementation - Escalate tickets to the Service Controller when needed Qualifications: - University education (BS /BA level) or equivalent work experience - 4+ years of experience in TM1 Cognos Planning Analytics - 6+ years of Information Technology or business experience Technical Skills: - IBM Planning Analytics Modeler - IBM Planning Analytics Turbo-Integrator - IBM Planning Analytics Rules and Feeders - IBM Planning Analytics Dimensions and Cubes - IBM Planning Analytics Excel PAfE - SQL, MySQL, ODBC driver - SAP exposure - Service Now, Jira, or other ticketing tools (Note: No additional details about the company were included in the job description) As part of PepsiCo's initiative of digitalization and standardization of the FP&A solution, the MOSAIC program plays a key role in integrating "vertical" planning for Business Units (BUs) or markets, and "horizontal" planning for functions across markets. Your role in the Sustain Team for MOSAIC Solution involves ensuring high-quality break fixes, maintaining stability for live Mosaic markets, and minimizing downtimes of Prod and non-Prod environments to achieve zero minimum critical incidents from Production. Your responsibilities include working closely with Business Support, various business teams, and application support teams to design and develop incident break fixes and maintain the solution. You will need a strong technical background in solutions like TM1, Alteryx, and Data Lake that are part of the Mosaic architecture. Key Responsibilities: - Handle incidents for the Mosaic solution and aim for resolution within SLA - Act as a subject matter expert for incident resolution and maintain continuous communication on incident status - Monitor the team's ticket queue, self-assign or work on tickets, and escalate