Engagement / Relationship Manager

As a Relationship Manager, your role will involve driving quality business sourcing, ensuring strong persistency, and delivering exceptional customer service. You will be responsible for building long-term relationships with clients, supporting sales efforts, and meeting performance goals while following company policies. Key Responsibilities: - Timely attend to all service appointments and consistently source high-quality business. - Maintain persistency rates in line with business targets. - Update the status of appointments and activities accurately and promptly in the system. - Cultivate and nurture long-term relationships with customers as their trusted relationship manager. - Assist Sales Professionals (SPs) in conducting thorough needs analyses for clients and converting sales opportunities. - Meet all parameters outlined in the individual Goal Sheet consistently. - Strictly adhere to company policies and procedures, offering needs-based selling support to customers. - Collaborate effectively as a team player, reporting the number of business applications logged daily to the reporting manager. - Ensure high persistency levels and provide outstanding customer service to all c…