IT Support Engineer - Desktop and Mac Hardware Support

As a Desktop Support Technician at New Relic, you will join a global team dedicated to shaping the future of observability. Your role will include Tier 1 and Tier 2 technical support, ranging from password resets to systems administration. In addition to daily tasks, you will have opportunities to lead projects, learn new platforms, and collaborate with cross-functional teams. Soft skills are essential in this role, along with excellent English communication skills. **Role Overview:** You will be responsible for providing comprehensive front-end and back-end support within New Relic's primarily Mac environment, ensuring seamless operations for colleagues on the US West and East coasts. This is a 100% remote position, requiring candidates to be located near the Hyderabad or Bangalore offices. Your working hours will be adjusted to support US time zones. **Key Responsibilities:** - Respond to internal support inquiries through various channels - Configure and set up IT hardware, including laptops, printers, and peripherals - Provide technology enablement services and training - Manage user accounts, system access, and hardware inventory - Install, configure, and troubleshoot software…