Assistant Store Manager

As an Assistant Store Manager at Traya, your role is crucial in ensuring the smooth day-to-day operations at the clinic/store, supporting the Store Manager in delivering excellent customer experiences, driving product understanding, and maintaining operational excellence. **Responsibilities:** - Ensure every customer is welcomed and guided through their visit in a warm and professional manner - Help resolve any customer concerns or queries related to treatment, appointments, or products - Support in conducting scalp tests or consultations where required **Clinic Operations:** - Monitor daily store opening/closing activities - Ensure the clinic is clean, organized, and stocked with required inventory - Assist with managing appointments, walk-ins, and escalations **Sales and Product Support:** - Support the coaching team in explaining treatment kits, product usage, and reorder benefits - Up-sell or recommend suitable products based on customer history and needs - Assist with kit making and app onboarding as needed **Team Coordination:** - Coordinate with doctors, coaches, and the backend team to ensure seamless clinic functioning - Act as a point of contact in the absence of a manage…