Retail Banking, US Credit Card Operations | Analyst | Hyderabad

Job Description (JD) Role: Retail Banking US Credit Card Operations Experience: 1 to 6 Years CTC: Up to 10 LPA Location: Hyderabad Shift: US / Rotational Shift Notice Period: Immediate Joiners Preferred Eligibility Criteria Any Graduate 16 years of experience in Retail Banking / Credit Card Operations Strong domain knowledge in US Banking processes Job Summary We are hiring skilled professionals for US Credit Card Operations within Retail Banking. The role involves managing end-to-end card lifecycle processes, handling customer requests, resolving disputes, and ensuring compliance with banking standards and SLAs. Key Responsibilities Senior Analyst Manage daily credit card operations Handle card issuance, activation, blocking/unblocking, and closures Process billing, limits, and transaction-related requests Resolve declined transactions and discrepancies Ensure SLA adherence and compliance SME / Process Lead Provide expertise across credit card lifecycle operations Handle escalations, disputes, and chargebacks Improve process efficiency and governance Coordinate with stakeholders and support teams Ensure smooth operational flow Team Leader / Manager Lead and manage operations teams…