Tele Collection Executive

Tele Collection Executive Roles & Responsibilities • Contact customers through outbound calls regarding pending payments or overdue accounts. • Remind customers about due dates and guide them on payment procedures. • Negotiate payment plans and follow up to ensure timely collections. • Maintain professional and polite communication with customers during calls. • Handle customer queries related to billing, payments, and account status. • Update customer payment details and call records accurately in the system. • Achieve daily and monthly collection targets assigned by the company. • Escalate unresolved or high-risk accounts to the concerned department. • Coordinate with internal teams for payment verification and issue resolution. • Ensure compliance with company policies and collection guidelines. • Maintain confidentiality of customer information and financial data. • Build positive customer relationships while recovering outstanding payments.