Process Executive Customer Service & Sales Operations

As a PE/Associate Team Lead at the company located in Mohali, Punjab, you play a crucial role in ensuring smooth coordination between customers and internal functions. Your responsibilities include overseeing end-to-end processing of orders and contract activities, maintaining high standards of accuracy and timeliness, and supporting issue resolution to deliver reliable service. By managing customer inquiries, monitoring workflow quality, and ensuring seamless day-to-day execution, you contribute to consistent customer satisfaction and process discipline. **Key Responsibilities:** - Create, modify, roll over, and close customer contracts in alignment with commercial trading group inputs. - Ensure accurate reflection of contract terms in internal systems and communicate them to relevant stakeholders. - Act as the primary point of contact for Order Entry & contract-related queries from customers. - Proactively communicate Order Overview & contract Overview to customers. - Receive, validate, and enter customer orders into the system accurately and timely. - Monitor order status and ensure timely fulfillment in coordination with Logistics and Supply Chain teams. - Address and resolve o…